For Customer Service or General Inquiries
Please contact us by email: support@terracreate.net. Please reference your order number or name the account is under for subscription inquiries. Before contacting us, please see the FAQ below for common subscription questions. Terra Create does not offer phone support at this time.
Mailing address:
PO Box 2161, Kingston WA 98346
Phone: 360-728-3102 (message line only for classes, vendor inquiries, etc.)
Customer Service FAQ
When will my first kit arrive?
Your first kit will ship within 7 business days from date of your order. We usually ship via USPS priority mail which is usually 1-3 days but may use other carriers as needed. We cannot guarantee delivery dates due to variable service by the big three carriers we use (USPS, Fed Ex and UPS).
I purchased a subscription for multiple months - when will each monthly kit arrive?
Kits generally ship the 3rd week of each month (20th +/- 3 business days). If your first order is placed near to the timing of our monthly shipments, your 2nd kit will skip to the following month so you aren't getting two kits almost back to back. This can be modified by contacting us.
I purchased a month-to-month subscription - when will I get billed each month and when will each monthly kit arrive?
Month-to-month subscriptions renew on the 1st of each month, billing the credit card on file. If your subscription was not purchased with the "This is a Gift" box checked, it will automatically renew until you cancel or contact us and ask to cancel.
Kits generally ship the 3rd week of each month (20th +/- 3 business days). If your first order is placed near to the timing of our monthly shipments, your 2nd kit will skip to the following month so you aren't getting two kits almost back to back. This can be modified by contacting us.
How do I cancel or modify my subscription?
If you purchased through the Cratejoy Marketplace, sign in to your account here: https://cratejoy.com
If you purchased through the Dream Maker Creative or Terra Create website, access your account here: https://terra-create.cratejoy.com/customer/login
You may also contact us with your request via email to: support@terracreate.net